Cool-Lux: Pro Tools For The Trade

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Service & Repair

Repair Estimate/Request Form

Please read the following information. It will help us provide you with quality service and the best possible turn-around times. If you have questions or need additional information, please do not hesitate to contact our Repair Department at (800) 223-2589. You may also e-mail us at repair@promarkbrands.com

Our Repair Department hours are from 8:00 A.M. to 4:30 P.M. Monday through Friday, Central Standard Time.

PRODUCTS THAT CANNOT BE REPAIRED
Light stands, Photogenic Eclipse umbrellas, lamp, Chameleon reflectors and most accessory items cannot be economically repaired. Products under warranty that cannot be repaired will be replaced. The customer should replace products out of warranty that cannot be repaired.

Certain discontinued or obsolete units cannot be repaired by Cool-Lux. For independent technicians who repair discontinued products, please call.

If you are not sure that a product can be repaired, please contact our Repair Department for verification.

WARRANTY REPAIRS
Warranty repairs must be accompanied by the proof of purchase or a copy of the sales receipt and the completed The Repair Estimate/Request Form. The products will be examined by our technicians, replaced or repaired and shipped back to you at no charge. The repaired product will be warranted for a period of 90 days from the date of purchase or the remainder of the new product warranty whichever is longer.

WHERE TO SEND PRODUCTS FOR REPAIR
All items for repair must be sent to Cool-Lux prepaid. All products repaired under warranty will be returned at Cool expense by normal ground transportation.

All out-of-warranty items sent for repair must be sent to Cool-Lux prepaid. Products repaired out of warranty will be returned at the customer’s expense.

The Repair Estimate/Request Form must be completed and returned with all warranty and out of warranty repairs

Send repairs to:

    Cool-Lux Lighting
    Repair Department
    1268 Humbracht Circle
    Bartlett, Illinois 60103-1631


DO SEND
Items that are repairable. Complete the Repair Estimate/Request Form for both in and out of warranty repairs. Make certain to complete the “Description of problem(s)” section.

DO NOT SEND
Please do not send discontinued or obsolete items that cannot be repaired. Please do not send lamps, reflectors or power cords unless you think these items are part of the problem and you cannot test them.

PACKAGING
Return the item to be repaired in its original packaging. If you do not have the original packaging, ship the unit in a strong carton with 3" or more packing material surrounding the item. Remember to include the Repair Estimate/Request Form.

ESTIMATES
All out-of-warranty repairs will receive an estimate before the repair is started. There is a $35.00 evaluation charge. If you approve the estimate, the $35.00 evaluation charge is waived. If you want the item to be repaired without an estimate, write the following statement in the special instructions section of the Repair Estimate/Request Form. “This repair is preapproved up to $____________ including shipping charges and taxes”. Sign the statement and include your credit card number, expiration and three digit (four digits AMEX) security number on the back of the card.

An estimate is the approximate cost to repair the product. Occasionally, our technicians may find unforeseen problems that can cause the repair cost to exceed the estimate. We will notify you as soon as possible if the repair cost exceeds the estimate.

RUSH SERVICE
For an additional charge of $35.00, Cool-Lux can repair your unit and return it to you within two business days from the date of receipt. Please notify us that you need rush service before you ship the product. Mark the carton and Repair Estimate/Request Form “RUSH REPAIR”.

REPAIR PAYMENT TERMS
All repairs are payable by check or credit card, and are subject to shipping charges and applicable sales taxes.

REPAIR WARRANTY
All out-of-warranty repairs made by Cool-Lux have a 90 day warranty from the date of the repair. Repairs made under warranty have the same 90 day warranty or the remainder of the new product warranty whichever is longer.

For more information or questions about service and repair, please contact us at:
Cool-Lux
Repair Department
1268 Humbracht Circle
Bartlett, IL 60103-1631
Phone: (800) 223-2589
Fax: (630) 830-2525
email: repair@promarkbrands.com

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